Why does the Guild need to become involved in complaints
As a professional body The Guild of Master Plumbers operates a code of professional standards, as part of these standards we have a duty of care to investigate any complaints it receives from the public in reference to any of its current members. Our aim is always where possible to assist in achieving an amicable resolution between the two parties. Types of complaint
We will investigate all the following categories (list not exclusive,
other complaints may also be investigated should it be considered
to meet the criteria of our standards): Incorrect diagnosis / rectification of fault Design and Installation errors Standard of completed works Failing to comply with regulations / manufacturers instructions Poor Communication and / or intimidation (threats and aggressive behaviour)
| Example of complaints we would not investigate; Attitude / Dress Charge for work / hourly rates# Missing appointments (quoting and working) Allegations without provable substance
| Who can be subject to a complaint
Only members of The Guild of Master Plumbers may be subject to a investigation from ourselves, this includes and covers any members direct employees and/or contractors. | Further Information
If you are a customer of a member and would like to complain about any of the work carried out by a member, please click here
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If you are a member who is currently undergoing a complaint procedure with a customer or would like assistance in a dispute, please contact us on 01926 452864
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